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HP HP2-I57 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Lifecycle Services Portfolio | 30% | - Active Care and premium support offerings - Hardware support and warranty extensions - Device lifecycle management phases - Configuration and deployment services |
| Topic 2: Service Delivery & Operational Knowledge | 20% | - Deployment process overview - Service level agreements and governance - Monitoring and support capabilities |
| Topic 3: Solution Design & Value Proposition | 25% | - Total cost of ownership benefits - Matching services to customer needs - Sustainability and device extension value - Assessing customer IT environment |
| Topic 4: Advanced Sales & Consultative Selling Skills | 25% | - Customer engagement strategies - Identifying business pain points - Positioning lifecycle services as solutions |
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
Question #1
Which statements are true about HP Premium+ Support end user alerts? (Select three.)
A. End users cannot snooze the alerts.
B. Only non-hybrid employees can receive end user alerts directly on their device.
C. HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.
D. If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.
E. When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.
Question #2
Question #3
What is the benefit for HP partners to attach Predefined Asset Tagging to a typical HP hardware deal? (Select three.)
A. Attaching asset tags results in no extra steps for the partners because they are applied during the manufacturing process.
B. Asset tags help customers save time and money and improve efficiency during the asset management process.
C. Asset tagging allows for indefinite contract term extensions until cancelled by one or the other party.
D. Attaching predefined asset tags allows HP partners to increase value and profit to hardware deals.
E. Asset tagging enables a tiered volume discount strategy to be passed along to customers.
Solutions:
| Question #1 Correct Answer: C,D,E | Question #2 Correct Answer: Only visible for members | Question #3 Correct Answer: A,B,D |
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