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More qualifications that candidates for such a test are to have include:
- Demonstrating that they are familiar with the terminology associated with IT and are aware of the strong recommendation of SOA as a concept within one’s business surrounding;
- Experience operating in the capacity of service management within a surrounding belonging to a service provider and being concerned with at least any one of the management processes in addition to activities below:
- Management of service portfolio;
- Demand management;
- IT services financial management;
- Supplier management;
- Management of catalogue services;
- Management of service levels;
- Management of business relationships.
Who should take the ITILSC-SOA exam
The PeopleCert ITILSC-SOA Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled in PeopleCert ITILSC-SOA Certification. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The PeopleCert ITILSC-SOA Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the PeopleCert ITILSC-SOA Exam then he should take this exam.
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
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EXIN ITILSC-SOA日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Catalogue Management | 15% | - Structure, content and maintenance - Integration with other processes - Business and technical views |
| Topic 2: Roles, Responsibilities and Implementation | 5% | - Key roles in SOA processes - Technology and tool considerations - Challenges and critical success factors |
| Topic 3: Service Portfolio Management | 15% | - Business case and investment justification - Pipeline, service catalogue and retired services - Portfolio structure and categorization |
| Topic 4: Introduction to Service Offerings and Agreements | 10% | - Key concepts and value to business - Purpose, objectives and scope of SOA - Relationship with ITIL service lifecycle |
| Topic 5: Supplier Management | 10% | - Supplier categories and contracts - Contract management and renewal - Evaluation, selection and performance monitoring |
| Topic 6: Financial Management for IT Services | 15% | - Budgeting, accounting and charging - Cost models and ROI calculation - Pricing and value demonstration |
| Topic 7: Service Level Management | 20% | - Negotiation, monitoring and reporting - SLAs, OLAs and underpinning contracts - Review and improvement of service levels |
| Topic 8: Demand Management | 10% | - Patterns of business activity - Influencing and managing demand - Link to capacity and service portfolio |
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