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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

A) IT asset management
B) Deployment management
C) Change enablement
D) Service configuration management

2. Which facilitates outcomes that customers want to achieve?

A) Organization
B) Warranty
C) Service
D) IT asset

3. Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?

A) Deployment management
B) Change enablement
C) Service request management
D) Service configuration management

4. Identify the missing word(s) in the following sentence:
The service desk should be the entry point and single point of contact for the [?] with all of its users.

A) Customer
B) Service consumer
C) Service provider
D) Supplier

5. Which statement about the 'incident management' practice is CORRECT?

A) It maintains detailed procedures for diagnosing incidents
B) It identifies the cause of major incidents
C) It resolves the highest impact incidents first
D) It authorizes changes to resolve incidents

Solutions: