EXIN ITIL 4 Foundation : ITILFNDv4

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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. What is a user?

A) The role that uses services
B) The role that defines the requirements for a service
C) The role that directs and controls an organization
D) The role that authorizes budget for service consumption

2. Which is part of the value proposition of a service?

A) Risks imposed on the consumer by the service
B) Costs removed from the consumer by the service
C) Outputs of the service received by the consumer
D) Costs imposed on the consumer by the service

3. Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?

A) Monitoring and event management
B) Service level management
C) Service desk
D) Relationship management

4. Which step of the continual improvement model includes baseline assessments?

A) Where do we want to be?
B) Where are we now?
C) What is the vision?
D) Did we get there?

5. Which is provided by the 'engage' value chain activity?

A) Ensuring that stakeholder expectations for quality are met
B) Ensuring that services are operated to meet agreed specifications
C) Ensuring that service components are available when needed
D) Ensuring that stakeholder needs are understood by the organization

Solutions: