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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. According to the Gartner PC and Printer services worldwide heat map 2013-2016, what percent of the
total addressable market is an HP PPS Services opportunity?

A) 18%
B) 32%
C) 58%
D) 92%

2. Which HP PPS Services enable customers to cover various serial numbers with one agreement? (Select
two.)

A) HP Priority Services
B) HP Configuration Services
C) HP Care Pack Services
D) HP Standard Contractual Services
E) HP Custom Contractual Services

3. What is true about HP Custom Contractual Services?

A) HP Custom Contractual Services are linked to one hardware serial number.
B) HP Custom Contractual Services can provide special payment terms or conditions (leasing, penalties,
etc.).
C) The HP Custom Contractual Services can only be defined as one Service Level Agreement.
D) HP Custom Contractual Services requires payment made as one up-front cost for a multi-years
engagement.

4. Which statement is true about the duration of the risk mitigation services?

A) Duration of services can be from 1 to 5 years, depending on hardware to support and geography.
B) Duration of services can be from 1 to 2 years, depending on hardware to support and geography.
C) Duration of services is based on event type, depending on the hardware issue.
D) Duration of services is based on warranty duration and extensions.

5. HP Travel Risk Care Pack Service provides which benefit to the end-user?

A) 24 hour coverage, including holidays
B) Accidental Damage Protection
C) Availability in over 150 countries
D) An HP technician onsite next business day

Solutions: