HP HP2-B110 : Selling HP Imaging and Printing Supplies

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HP HP2-B110 Exam Syllabus Topics:

HP Selling HP Imaging and Printing Supplies Sample Questions:

Question #1
Which statement is true about the printer's warranty and the use of non-HP cartridges?

A. The use of a non-HP cartridge immediately voids the printer's warranty.
B. If the non-HP cartridge is found to be the direct cause of the printer's failure, HP will not cover the repair cost.
C. The printer's warranty remain unchanged if the printer is covered by an HP Carepack.
D. The use of either non-HP or HP cartridges has no impact on the printer's reliability or warranty.

Question #2
Which term or phrase is synonymous with value for money?

A. Excellent reliability and superior print quality
B. Low purchase price
C. Warranty
D. Good margin

Question #3
Approximately what percent of the HP printers imaging system is contained in the HP laserJet All-in-One print cartridge?

A. 70%
B. 50%
C. 30%
D. 90%

Question #4
According to the InfoTrends 2011 report which statement is true?

A. When considering reliability and print quality issues, the carbon footprint of a remanufactured cartridge is 10% less than an HP original cartridge
B. The use of non-HP cartridges will result in a 10% smaller carbon footprint due to the higher recycling rate.
C. 91% of HP original cartridges will have a 92% smaller carbon footprint than remanufactured cartridges.
D. The use of remanufactured or HP cartridges will have no significant impact on the carbon footprint.

Question #5
What is the name of the HP print cartridge return and recycle program?

A. HP Go Recycle
B. HP Earth Care
C. HP Planet Partner
D. HP Environmental Care Pack

Solutions: