Salesforce AP-222 : Public Sector Solutions Accredited Professional

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Salesforce AP-222 Exam Syllabus Topics:

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

Question #1
A government agency does not have a universal requirement for storing a grantee ' s data after a grant has been fully disbursed and closed. Some grantees may ask to have their data maintained if involved in legal proceedings.
How can a government agency best comply with the grantee ' s request for historical data storage while at the same time adhering to the request not to use/process the historical data?

A. Keep the data in Salesforce and make it invisible to the users and system to restrict the processing of the data.
B. Assign the data to a specific public group and make those records inactive
C. Export the grantee ' s data to retain it.
D. Export the grantee ' s data to retain it. Then, delete their data from Salesforce.

Question #2
A public sector entity is looking to implement an Emergency Response management package.
Which two features are available as part of the package for Volunteer Management?

A. Chatbot for volunteers
B. Automatically update the number of registered volunteers and volunteers needed when shifts are canceled
C. Volunteers can sign up for volunteer projects and can report time spent on volunteer activities
D. Volunteers can automatically claim reimbursements for the expenses.

Question #3
A Public Sector Organization (PSO) has recently deployed Grants Management from Agentforce Public Sector within their Salesforce Org and has launched their publicly available Grants Portal. The PSO would like to ensure that they meet their statutory requirements and perform their due diligence, as they now have Organizations registering via their portal.
The PSO ' s statutory and due diligence processes include verifying the details of the Organization as well as requesting, collecting, and storing documentation about the Organization. The PSO would like to track these activities separately, as these processes can be run in parallel.
Which feature available in Public Sector would the Technical Consultant configure to meet the PSO ' s requirements?

A. An Action Plan targeted at Account
B. An Action Plan Template targeted at Account
C. A Path targeted at Account
D. A Support Process targeted at Account

Question #4
A public sector agency is looking to digitize its operations for Emergency Response. As the technical consultant on the project, the expectations are to roll out a public facing portal that allows citizens to submit a simple emergency request with some basic information.
Which two are the correct approaches a consultant should take to meet these objectives?

A. Leverage prebuilt Emergency Service Request flow.
B. Build a digital experience site using the Help Center template based on the agency ' s requirement
C. Build a digital experience site using pre-configured emergency response management (ERM) specific template
D. Create a custom Case Record Type and leverage a prebuilt Contact Support Form

Question #5
A government agency uses Public Sector Solutions to manage permits and grant approvals. The approvals team leader wants to improve team efficiency by ensuring everyone in the approvals team can see a summary of their open applications pending approval, including how long the application has been pending approval and the moment they log in to Salesforce for the day.
In this scenario, which is the correct reporting and analytics solution to provide Approval insights to team members on login?

A. Provide CRM Analytics licenses to all team members, create a custom Approvals report using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver role.
B. Provide CRM Analytics licenses to all team members, create a custom Approvals dashboard using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver profile.
C. Create a custom Approvals dashboard using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver profile.
D. Create a custom Approvals report using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver role.

Solutions: