Salesforce Public Sector Solutions Accredited Professional : AP-222

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Salesforce AP-222 Exam Syllabus Topics:

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A Public Sector Organization (PSO) has recently deployed Grants Management from Public Sector Solutions within their Salesforce Org and has launched their publicly available Grants Portal. The PSO would like to ensure that they meet their statutory requirements and perform their due diligence, as they now have Organizations registering via their portal. The PSO's statutory and due diligence processes include verifying the details of the Organization as well as requesting, collecting, and storing documentation about the Organization. The PSO would like to track these activities separately, as these processes can be run in parallel. Which feature available in PSS would the Technical Consultant configure to meet the PSO's requirements?

A) An Action Plan targeted at Account
B) An Action Plan Template targeted at Account
C) A Path targeted at Account
D) A Support Process targeted at Account

2. Bohavhan has implemented Public Sector Solutions to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes.
Bohavhan is looking for advice on providing up- to- date information about permit and license processes to constituents so their call center inbound call numbers can be reduced. Which solution would allow constituents to find answers to their questions before beginning the application process while reducing implementation and maintenance costs?

A) Implement Salesforce Knowledge, and publish articles to the Bohavhan public website CMS via outbound API calls.
B) Implement Salesforce Knowledge, and publish articles to an authenticated Experience site page for constituents.
C) Implement Salesforce Knowledge, and publish articles to the Bohavhan public website via Lightning Out.
D) Implement Salesforce Knowledge, and publish articles to an unauthenticated Experience site page for constituents.

3. A public sector agency has implemented Public Sector Solutions for Licenses & Permits. After the intake of the Permit application, an applicant needs to pay permit fees. This step requires checking permit fees associated with the type of permit in an external system and, at the same time, applying an applicable discount on fees based on the site/ address (this data resides in a custom object). What feature of Public Sector Solutions can be leveraged to meet this requirement?

A) FlexCard
B) Integration Procedure
C) DataRaptor
D) OmniScript

4. What are the two key document types that a consultant might be asked to produce for Public Sector Solutions implementation?

A) User Stories
B) Budget Plan
C) Functional requirements specification (FRS)
D) Marketing Plan

5. A government agency wants to provide the ability for an external customer to apply for a grant.
They require data about the applicant, their financial status, project plans, and other details, which must match the structure of their paper form to comply with the Paper Reduction Act. The expectation is that there will be a lot of interest in this grant, and a high volume of applications will occur. It is also required to have pixel-perfect branding of the application within its authenticated website. What tool(s) would be required to provide an application form-like experience to enter this data?

A) Scripts, Einstein AI, Assessments, and Grants
B) OmniChannel, Flows, Apex, and DataLoader
C) OmniScripts, DataRaptors, Integration Procedures, and FlexCards
D) Application Form, Lightning Web Components, Communities, and Applications

Solutions: