Genesys GCX-AI-GPE : Cloud CX AI-GPE and GPR Certification

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two advantages does Predictive Routing have over Bullseye routing?
(Choose two)
Response:

A) Static evaluation of agent pools
B) Dynamic agent selection
C) Lower infrastructure requirements
D) Outcome-based optimization

2. Which two improvements should you look for after enabling GPR?
(Choose two)
Response:

A) Reduced call abandonment rate
B) Agent downtime metrics
C) Increase in wait time
D) Higher outcome success rate

3. What must be deployed to a website to enable web tracking for Predictive Engagement?
Response:

A) SIP trunk
B) Predictive Router Agent
C) WebRTC gateway
D) GPE tracking snippet (JavaScript)

4. What must be deployed to a website to enable web tracking for Predictive Engagement?
Response:

A) SIP trunk
B) Predictive Router Agent
C) WebRTC gateway
D) GPE tracking snippet (JavaScript)

5. Which two best practices apply when managing multiple action maps?
(Choose two)
Response:

A) Set clear priority rankings
B) Assign all to the same segment
C) Avoid overlapping targeting rules
D) Add routing script overrides

Solutions: