Genesys Cloud CX AI-GPE and GPR Certification : GCX-AI-GPE

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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

Question #1
Which two types of visitor behavior can be used to trigger an action map?
(Choose two)
Response:

A. Page dwell time
B. Exit intent
C. Daily call quota
D. Agent availability

Question #2
How are past visitor interactions shown in the Journey Timeline?
Response:

A. As node-based flowcharts
B. As agent performance scores
C. As event bubbles with timestamps
D. As log files

Question #3
Which of the following is NOT a valid action in a GPE Action Map?
Response:

A. Display a content offer
B. Initiate a web chat
C. Trigger a webhook
D. Launch a voice IVR

Question #4
Which two insights can be derived from the Queue Detail View?
(Choose two)
Response:

A. Interaction outcome distribution
B. AI model training accuracy
C. GPR usage trend over time
D. Agent sentiment consistency

Question #5
In GPE, what is a "Journey"?
Response:

A. A summary report of daily routing activity
B. The path a visitor takes across touchpoints and channels
C. A list of queue transfers within IVR
D. A training module for GPE AI models

Solutions: