Genesys Cloud CX AI-GPE and GPR Certification : GCX-AI-GPE

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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two types of visitor behavior can be used to trigger an action map?
(Choose two)
Response:

A) Page dwell time
B) Exit intent
C) Daily call quota
D) Agent availability

2. How are past visitor interactions shown in the Journey Timeline?
Response:

A) As node-based flowcharts
B) As agent performance scores
C) As event bubbles with timestamps
D) As log files

3. Which of the following is NOT a valid action in a GPE Action Map?
Response:

A) Display a content offer
B) Initiate a web chat
C) Trigger a webhook
D) Launch a voice IVR

4. Which two insights can be derived from the Queue Detail View?
(Choose two)
Response:

A) Interaction outcome distribution
B) AI model training accuracy
C) GPR usage trend over time
D) Agent sentiment consistency

5. In GPE, what is a "Journey"?
Response:

A) A summary report of daily routing activity
B) The path a visitor takes across touchpoints and channels
C) A list of queue transfers within IVR
D) A training module for GPE AI models

Solutions: