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Salesforce AP-207 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Engagement and Experience | - Customer service operations
|
| Topic 2: Metering, Billing, and Usage Management | - Meter data handling
|
| Topic 3: Salesforce Energy & Utilities Cloud Capabilities | - Asset and service management
|
| Topic 4: Integration and Data Management | - System integration concepts
|
| Topic 5: Energy and Utilities Industry Fundamentals | - Energy and utilities business processes
|
Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:
1. An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation. The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment.
Which two courses of action should the consultant recommend?
A) Cancel the Energy and Utilities Cloud implementation and replace the CIS. because modem CIS systems have all the necessary functionality to effectively track and manage customer engagements in any channel.
B) To avoid reworking to integrations, deploy a new customer information system first then implement Energy and Utilities Cloud.
C) First, implement Energy and Utilities Cloud and integrate it with the current customer information system through a q middleware platform. Then, replace the customer information system with a more modern one and reconnect the integration points between middleware and the new CIS.
D) Implement Energy and Utilities Cloud and simultaneously replace the customer information system with a cloud based billing system.
2. An energy company wants to sell additional commodity products related to services other than electricity and gas.
Which three enhancements need to be considered?
A) Extend the value list on the service type picklist for service points
B) Extend the entries of record types on inventory item object.
C) Extend the entries of record types on account object.
D) Extend the value list on the product family picklist for product object.
E) Extend the value list on the status picklist for cases
3. An energy company needs a way to generate PDF or Word proposals based on a quote for commercial customers to review before proceeding with the products and services.
What tool can be used to automatically create these proposals?
A) Microsoft Word
B) Energy and Utilities Cloud Configure Price Quote (CPQ)
C) OmniStudio Document Generation
D) Energy and Utilities Cloud Contract Lifecycle Management (CLM)
4. An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.
What two options can be presented back as potential solution?
Choose 2 answers
A) Salesforce can send the updated information to the billing system in real-time or batch if it's required,
B) Salesforce Export Wizard will automatically create a csv of contact information to be imported to the billing system.
C) The billing system can query Salesforce every night to retrieve changes made to contacts.
D) Salesforce will be the system of record for contacts and it doesn't need to update the billing system in the future.
5. A company's energy and utilities org uses Permission Set Licenses What are the two methods to control users access to features and functionality?
A) Managed Package Licenses
B) Sharing Settings
C) Permission Sets
D) Permission Set Groups
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: A,B,D | Question # 3 Answer: C | Question # 4 Answer: A,C | Question # 5 Answer: C,D |


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