Simens SOCA Sales Small & Medium Businesses (SMB) : STI-884

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Simens STI-884 Exam Syllabus Topics:

Simens SOCA Sales Small & Medium Businesses (SMB) Sample Questions:

1. What are the advantages of the open source technology of the Digium's Asterisk products? (Choose two)

A) System administration is simplified by a single, centralized, user-friendly Web-based management tool.
B) Voice mail/auto attendant is a standard capability.
C) Partial open source code can be used by developers and integrators for customized end-user solutions.
D) An open source VoIP PBX concept is independent from specific hardware manufacturers and from long term rigid contracts.

2. Which features does Siemens HiPath 3000 offer for personal contactability? (Choose three)

A) Group-based routing of IM messages.
B) Voice over wireless LAN (VoWLAN).
C) DECT Cordless.
D) Integration for cellphones.

3. Which network component acts as an Internet telephone book?

A) DHCP server
B) DNS
C) Router
D) IP address

4. How does HiPath Xpressions Compact Mobility help reduce cost of supporting mobile workers?
(Choose two)

A) It helps retrieve voice mail messages free of cost.
B) Through its One Number feature, it allows employees to give their customers just a standard office phone number.
C) Through its Call Me! feature, it allows external calls from the mobile worker to be originated by HiPath 3000 rather than the cell phone.
D) It provides intelligent, group-based routing of voice calls as well as email and web call-back requests.

5. How do HiPath ProCenter Agile and HiPath 3000 together help deliver the best customer service? (Choose three)

A) It can support up to 1000 users based on a single site, or distributed across many.
B) It can support up to 100 users based on a single site, or distributed across many.
C) It provides Presence and Collaboration features to help users access the knowledge and resources that often sit in departments behind the contact center.
D) It provides intelligent, group-based routing of voice calls as well as e-mail and web call-back requests.

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