Nokia SDM Certification - CARE : SDM_2002001040

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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. During the preparation of the Care Plan, it is recommended that the Care Program Manager reviews which of the following?

A) Care Agreement, other Service Agreements, Supply Contract, Project Plan, Account Plan, 3rd Party Agreements.
B) Care Agreement, NELLE Forecast, Supply Contract, WTR Report, Project Plan, Account Plan.
C) Care Agreement, Supply Contract, Project Plan, WTR Report, Account Plan, NSN-PRS Report.
D) Supply Contract, NSN-PRS Report, Project Plan, Account Plan, 3rd Party Agreements.

2. What is Gross Profit?

A) Gross sales minus all Operating Costs.
B) Net Sales minus Cost of Goods Sold.
C) Gross Sales minus Gross Costs.
D) Gross Sales minus discounts and penalties.

3. What are the four pillars of Care?

A) Operational Management, Business Management, Financial Management, HWS Management.
B) Customer Relationship, Care Business Management, Operational Management, Financial Management.
C) Customer Relationship, SWS Management, Operational Management, Financial Management.
D) Operational Management, SWS Management, HWS Management, Financial Management.

4. The following action must take place if NSN are not SOX Compliant:

A) We must receive a Customer Purchase Order within 5 working days.
B) CT Head will be dismissed from NSN with 30 days notice.
C) A new Contract signed and Customer Purchase Order issued as soon as possible.
D) NSN will be fined 2.5 times the annual value of the contract.

5. Can we recognize revenue based on a Letter of Intent?

A) Yes, if a Letter of Intent is legally binding under applicable law.
B) Yes, as long as prices, scope of work and payment terms are specified.
C) Yes, when it is a contract renewal situation and negotiations are advancing.
D) Yes, if the Letter of Intent refers to the continuation of terms and conditions of the previous Care Agreement.

Solutions: