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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Tools and Artifacts | 23% | - Documentation and visualization - Design frameworks and methods - Decision-making tools - Strategy mapping and modeling |
| Value Design | 32% | - Context and innovation impact - Ethics and value alignment - Value measurement and outcomes - Strategic direction and rationale |
| Leveraging Adjacent Roles and Skills | 19% | - Working with product and business teams - Collaboration with architects and designers - Leading cross-functional work - Integrating UX and technical perspectives |
| Intangible Deliverables | 26% | - Change and adoption enablement - Culture and capability building - Governance and mindset - Stakeholder alignment |
Salesforce Certified Platform Strategy Designer Sample Questions:
Question #1
The team at Cloud Kicks is spending too much time curating dashboards of the company ' s sales pipeline for multiple different levels of leadership, who are interested in different views of the same data. What should the strategy designer recommend to help the team efficiently share the right data?
A. Create dashboards in Tableau.
B. Develop reports in Sales Cloud.
C. Provide Kanban view in Revenue Cloud.
Question #2
A car company gathers insights from recent buyers that reveal people are not sure whether buying electric vehicles helps the environment. A strategy designer from the car company developed this challenge statement: ' How might we make electric car buyers feel confident they are having a positive impact on the environment by choosing our vehicles? ' Which business goal is aligned with this challenge statement?
A. Increase positive environmental impact brand awareness
B. Increase overall electric vehicle sales by 20% annually
C. Increase online engagement with the company marketing site
Question #3
A strategy designer is facilitating a cross-functional critique on a concept for their company ' s new loyalty program. What should the designer do to ensure all voices are heard, regardless of position?
A. Hold separate critiques so everyone feels comfortable speaking.
B. Use a round-robin format, where everyone can share equally.
C. Only collect written feedback from those who are comfortable providing it.
Question #4
Cloud Kicks ' customers have publicly challenged the company to use its market leading position as an ethical force for good in social change. What is one way the company can embed ethical use principles into its day-to- day work?
A. Quantitative Research
B. Consequence Scanning
C. Journey Mapping
Question #5
A health and wellness company wants to create a 10 year vision for its business. Which external context for innovation is the least risky trend to influence the company ' s strategy?
A. Demographic shift: Number of affluent and educated young professionals in the U.S. in the next 10 years
B. Perception shift: Feelings toward the efficacy of wellness products in the next 10 years
C. Market shift: The stability of the economy and consumers ' buying power in the next 10 years
Solutions:
| Question #1 Correct Answer: A | Question #2 Correct Answer: A | Question #3 Correct Answer: B | Question #4 Correct Answer: B | Question #5 Correct Answer: A |


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