Salesforce Certified Business Analyst : BA-201

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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. Universal Container wants to implement a solution to help it track and analyze its carbon emission in an effort to meet its new initiatives. The CEO has reached out to the product development team for assistance. The business analyst (BA) has begun exploring potential solutions based on the requirements.
What should the BA do first?

A) Use CRM Anal Analyst actionable insights.
B) Review relevant apps on the AppExchange
C) Investigate building a custom app.

2. A sales manager at Universal Containers (UC) customized all of their list views on the Account object to include a new field. Although they have multiple list views. The sales manager prefers to keep the recently viewed list as their default list. When the manager realize they are unable to modify the recently viewed list, they reach out to UC's Salesforce team for help?
What are the next steps the business analyst should take?

A) Recommend that the user submit a ticket related to the field creation.
B) Research AppExchange solution that offer customization options.
C) Document the desired outcome and research the impact of making a change.

3. A business analyst (BA) at Universal Containers has been assigned to a Salesforce project that will have an impact on more than 5,000 office locations across the globe. The BA needs to identify the people who can describe the business problem and provide detailed requirements.
Which document should the BA use?

A) Stakeholder analysis
B) User stories
C) RACI chart

4. Cloud Kicks (CK) faces challenges with accurate reporting and metrics to use when CK schedules service agent shifts. The VP of service is unsure how the challenges can be solved in Salesforce.
Which analysis should a business analyst perform?

A) Strategy Analysis
B) Enterprise Analyst
C) Stakeholder Analysis

5. One retail location of Cloud Kicks has been getting complaints from shoppers about being unable to find items in the store. The general manager has asked IT to configure tablets for the sales clerks so they can move freely around the store to assist customers.
The IT team writes a functional requirement:
* Tablets running the Salesforce mobile app must allow users to access store inventory records which include current item count and item location.
Which user story should the business analyst write to describe the functional requirement?

A) As a customer, I want sales clerks to have access to item availability to help them find items.
B) As a general manager, I want sales clerks to have tablets so they can help customers find items.
C) As a sales clerk, I want to see item availability and locations to help customers find items.

Solutions: