WGU Principles of Management at Western Governors University(IAC1) : Principles-of-Management

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WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

1. What is the purpose of the Six Sigma Quality approach? Choose 1 answer

A) To improve employee education processes
B) To break down communication barriers
C) To analyze the causes of product defects
D) To promote the six most common leadership objectives

2. A company is attempting to be efficient by offering a no-trills product. What type of strategy is the company pursuing? Choose 1 answer

A) Functional
B) Operational
C) Resource
D) Low-cost

3. What is the process that Includes automation or support of customer processes, direct communication with customers, and analysis of customer data for a broad range of purposes? Choose 1 answer

A) Customer connection society
B) Customer relationship management
C) Customer association organization
D) Customer liaison policy

4. High cooperativeness and high assertiveness are characteristics of which conflict management strategy?
Choose 1 answer

A) Competing
B) Compromising
C) Collaborating
D) Avoiding

5. What is a feature ofa bureaucracy (vertical) organization? Choose 1 answer

A) Employees focus primarily on collaborating across departments and with frequent meetings.
B) Formal position authority is generally the primary means of running the organization.
C) Employees must answer to two or more bosses and prioritize demands across departments.
D) Decision making is decentralized so a considerable amount of information is communicated informally.

Solutions: