CIPS Operations Management : L5M9

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CIPS L5M9 Exam Syllabus Topics:

CIPS Operations Management Sample Questions:

Question #1
Elderberry Ltd is an established organisation in the agricultural industry but has recently expanded into manufacturing its own juice range. The company is at the 'Introduction' stage of the product lifecycle and is attempting to bring new products to market. Which of the following performance objectives would be the most dominant at this stage of the lifecycle?

A. dependability
B. flexibility
C. speed
D. cost

Question #2
The RATER methodology looks at the key dimensions to providing an effective service. Which of the following is not a dimension of this framework?

A. responsiveness
B. tangibles
C. empathy
D. assurance

Question #3
Which improvement theory follows the maxim of 'don't automate, obliterate'?

A. BPR
B. Benchmarking
C. ERP
D. Continuous Improvement

Question #4
What is the purpose of a quality circle?

A. to increase turnover
B. to reduce the number of defects
C. to resolve problems in the workplace
D. to mitigate risks to the organisation

Question #5
Terrance is an Operations Director at a pharmaceutical company which produces vaccines. He has been made aware of a malfunctioning piece of equipment with a Mean Time between Failures rating of 2 days. What characteristic of the machinery is being measured?

A. availability
B. cost
C. durability
D. reliability

Solutions: