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What is the duration of the ITILSC-OSA Exam
- Passing Score: 28 marks
- Length of Examination: 90 minutes
- Format: Multiple choices, multiple answers
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The ITILSC-OSA exam is among the tests within the ITIL Service Capability (SC) workstream, where OSA is Operational Support Analysis. This intermediate exam is focused on how to practically apply OSA practices so that there is enabling of event, request, access, problem, IT operations, technical, as well as application management.
EXIN ITILSC-OSA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Access Management | - Authorization and rights management - Identity and access control principles |
| Operational Activities | - IT operations management practices - Monitoring and control activities |
| Service Desk | - Roles and responsibilities of service desk - Service desk structure and models |
| Problem Management | - Known error database usage - Root cause analysis techniques |
| Event Management | - Event correlation and response - Event detection and filtering |
| Request Fulfilment | - Request models and workflows - Standard service requests handling |
| Service Operation Principles | - Purpose and value of Service Operation - Functions and processes in Service Operation lifecycle phase |
| Incident Management | - Major incident handling - Incident lifecycle and workflow |
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