EXIN ITIL Foundation (V4) : ITIL

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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which TWO are important aspects of the 'service request management' practice?
1.Standardization and automation
2.Providing a variety of channels for access
3.Establishing a shared view of targets
4.Policies for approvals

A) 3 and 4
B) 1 and 4
C) 1 and 2
D) 2 and 3

2. Which practice has the purpose of ensuring that the organization's suppliers and their performance and managed appropriately to support the provision of seamless, quality products and services?

A) Service management
B) Supplier management
C) Release management
D) Relationship management

3. What is a set of specialized organizational capabilities for enabling value for customers in the form of services?

A) Service management
B) Service consumption
C) Service offering
D) Service provision

4. Which describes normal changes?

A) Changes that need to be scheduled and assessed following a process
B) Changes that are low-risk and pre-authorized
C) Changes that must be implemented as soon as possible
D) Changes that are typically initiated as service requests

5. What is a change schedule used for?

A) To help assign a change authority
B) To help plan emergency changes
C) To help authorize standard changes
D) To help manage normal changes

Solutions: