Huawei HCSP-Presales-Service(AICC) V1.0 : H21-287_V1.0

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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. In the context of project management for an AICC implementation, what does the term "phased rollout" refer to?

A) Deploying the solution to groups of users or sites incrementally to mitigate risk.
B) Training agents after the system is live.
C) Installing all components at once.
D) Rolling back the software to a previous version.

2. Which AICC concept refers to the practice of routing interactions to the best available resource, whether that is a human agent or an automated self-service system?

A) Manual Routing
B) Direct Dialing
C) Default Routing
D) Intelligent Routing

3. What is the primary purpose of a "pilot number" in a contact center?

A) It is the main published number that customers dial to reach the contact center.
B) It is a number used exclusively by agents to make outbound calls.
C) It is a test number used during the implementation phase.
D) It is a number for emergency services.

4. When proposing an AICC solution to replace a legacy system, which non-functional requirement is often the most difficult and costly to meet for a large, established contact center?

A) The support for a specific language.
B) The integration with a multitude of existing backend systems (CRM, ERP, etc.).
C) The color scheme of the agent desktop.
D) The ability to make outbound calls.

5. In a capacity planning scenario, if the average handle time is 5 minutes and you receive 240 calls in a 2-hour period, what is the offered traffic in Erlangs?(Formula: Erlangs = (Number of calls * AHT in hours) / Period in hours)

A) 20 Erlangs
B) 10 Erlangs
C) 1200 Erlangs
D) 5 Erlangs

Solutions: