BBPSD Customer Service : CSFX

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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. If a business prided itself on the quality of its service to customers as being the best in the market then this could be its:

A) PRI.
B) CSP.
C) USP.
D) BPS.

2. If a colleague enters your office unexpectedly and you are sat at your desk, then a time management technique which should lead to a shorter interruption is to:

A) Stand up and greet them and do not sit back down.
B) Explain you are very busy.
C) Remain seated and ignore them.
D) Ask them to leave and come back later.

3. A customer who is very results focused and direct would be classed as an:

A) Assertive type.
B) Analytical type.
C) Authoritative type.
D) Amiable type.

4. Market segmentation occurs when customers are sub divided into:

A) Different marketing areas.
B) Smaller groups to distinguish purchaser behaviour.
C) None of the above.
D) The same groups.

5. Which is the correct order of priority when positioning a product in the market place:

A) Targeting followed by Positioning followed by Market Segmentation.
B) Positioning followed by Market Segmentation followed by Targeting.
C) Targeting followed by Market Segmentation followed by Positioning.
D) Market Segmentation followed by Targeting followed by Positioning.

Solutions: