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Certification Path
The CompTIA A+ Core 2 certification includes only one 220-1002 certification exam.
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Software Troubleshooting (26%):
- In a given scenario, troubleshoot the mobile operating system and application problems;
- In a given scenario, troubleshoot problems with Microsoft Windows OS;
- In a given scenario, use the best practice procedures for the removal of malware;
- In a given scenario, troubleshoot and solve issues with PC security;
- In a given scenario, troubleshoot the mobile operating system and application security problems.
Reference: https://certification.comptia.org/training/self-study/books/a-220-1001-220-1002-study-guide
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Exam details and topics
The CompTIA 220-1002 certification exam is intended for those individuals who want to validate their expertise in troubleshooting and managing software, security, installation and configuration of operating systems, and operational procedures. It is recommended that the candidates have nine to twelve months of experience in the lab or field before attempting this test.
220-1002 exam is made up of 90 questions that are presented in the performance-based, multiple-choice, and drag and drop formats. The test-takers will have 90 minutes to complete all the questions, so you will have only 1 minute to think on each of them. Thus, it is crucially important that you prepare for the exam properly and cover all the topics related to it in advance.To pass the CompTIA 220-1002 exam, you must score over 700 points on a scale of 100-900. The test is delivered in the English, German, Japanese, Portuguese, Thai, and Spanish languages. Note that you will be required to pay $226 to register and you can take it either online or at one of the Pearson VUE testing centers. Check the official website to find the nearest center in your country of living.
Career Path After Passing CompTIA 220-1002 Exam
After you pass the 220-1002 exam, you will obtain the CompTIA A+ certification, which will open many new doors for you. If you have this certificate under your belt, it will be much easier for you to land a decent job. Some of the job roles that you can apply for are as follows:
- Technical Support Specialist.
- Help Desk Technician;
- Desktop Support Administrator;
- Data Support Technician;
- Associate Network Engineer;
- Service Desk Analyst;
Depending on the position you choose to go for, you can earn from about $46,000 to $98,000 per year.
CompTIA 220-1002 Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Security | 24% | - Summarize security best practices - Secure mobile devices - Implement SOHO network security - Detect, remove, and prevent malware - Data destruction and disposal - Configure authentication and access control |
| Software Troubleshooting | 26% | - Troubleshoot Windows OS issues - Resolve security-related software issues - Diagnose application problems - Troubleshoot mobile OS and apps - Use troubleshooting methodologies |
| Operational Procedures | 23% | - Licensing, privacy, and policy compliance - Change management and documentation - Basic scripting and remote access - Safety procedures and environmental controls - Disaster recovery and backup - Professionalism and communication |
| Operating Systems | 27% | - Compare and contrast OS types and purposes - Set up and support client applications - Use Windows tools and command-line utilities - Manage storage, file systems, and drivers - Configure macOS, Linux, iOS, and Android - Install and configure Windows OS |
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