Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation : 6201-1

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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which packet is needed to have skill available instead of hunt groups?

A) Standard with EAS
B) Silver
C) Elite with EAS
D) Premium

2. In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

A) Agent
B) Vector
C) Skill
D) Split

3. Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension to enter it at any time.
Which two vector commands are used to route the call? (Choose two.)

A) Route-to number
B) Route-to digits
C) Messaging skill
D) Converse-on skill
E) Collect digits

4. Click the Exhibit button.

A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?

A) CMS version is not configured an the system-parameters features farm,
B) CMS version is misconfigured on the system-parameters features form.
C) There is no network connection to CLAN.
D) CM version is not matching CMS setup.

5. Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)

A) A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b
B) A Timetable can be scheduled using CMS Supervisor or ASCII CMS.
C) Timetable can be used to schedule a LAN backup of the customer's system.
D) Timetable can be used to schedule a LAN backup of the customer's data.
E) A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.

Solutions: