Salesforce Slack-Con-201 : Salesforce Certified Slack Consultant

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Salesforce Certified Slack Consultant Sample Questions:

1. You are designing a learning session for your client. Your client counterpart has asked that you ensure learners are able to use threads and emoji reactions while working in Slack.
Based on Slack's experiential learning approach, what is the best option to ensure your attendees are able to perform these activities after the session?

A) Include a screenshot of threads and emoji reactions on your slides.
B) Test your attendees with multiple choice questions about threading and emoji reactions.
C) Set aside time in the session to practice threading and emoji reactions live.
D) Ask your attendees to read about threading and emoji reactions in the Slack Help Center after the session.

2. You are helping your client prepare for a grid migration. They want to make sure users are prepared for any impact to their workday while the migration is in process.
What should they communicate regarding the end-user experience on the migrating workspace during the grid migration?

A) Users can continue to work in their Slack accounts on the migrating workspace while the workspace is being migrated.
B) Users are deactivated at the org level, but can still access the migrating workspace.
C) Users cannot use channels while the workspace is being migrated, but can still direct message each other.
D) Users are signed out of their Slack accounts on the migrating workspace and the workspace becomes unavailable.

3. What information learned during discovery will be most helpful when creating a grid design recommendation?

A) The ratio of your client's public versus private channels
B) How teams currently share information across the organization
C) Your client's mergers and acquisition strategy
D) Which apps are most used and should be added to each workspace

4. An employee has a channel they want to archive.
Which scenario represents the most automated channel archive/unarchive request process?

A) Open the #plzadmin-benefits channel and send a message requesting support to archive the existing channel.
B) Open the #plz admin channel and send a message requesting support to archive the existing channel.
C) Open the #plz-admin channel, navigate to the channel workflows and begin the archive/unarchive workflow.
D) Direct message (DM) a workspace admin and request the archive/unarchive link.

5. You are working in an advisory role for a client who is upgrading their Slack paid plan to Enterprise Grid.
When they decide to launch, you recommend they engage with a Slack Consultant to ensure a successful project. They ask why they can't just work with the Customer Success Manager (CSM) who helped them decide to upgrade.
How do you explain the specific skillset a Slack Consultant brings?

A) The Slack Consultant will provide guidance for evaluating and purchasing add-ons for your grid.
B) The Slack Consultant will be the primary point of contact post-project completion.
C) The Slack Consultant will be there to respond to end-user tickets related to Slack launch.
D) The Slack Consultant provides subject matter expertise during the project implementation.

Solutions: