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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Channel and User Group Administration | 28% | - User group creation and administration - Archiving and deletion policies - Channel types and management |
| Topic 2: User Lifecycle Management | 14% | - Guest account management - User provisioning methods - Authentication and access control |
| Topic 3: Fundamentals | 9% | - User roles and responsibilities - Slack paid plan features - Workspace and organization settings and dashboards |
| Topic 4: Enabling Slack Success | 15% | - Adoption strategy and best practices - Analytics and usage measurement - Optimization and training |
| Topic 5: Workspace Administration | 9% | - Workspace visibility and configuration - Multi-workspace architecture design - Workspace creation and approval process |
| Topic 6: App Administration | 10% | - Workflow Builder usage - App installation and configuration - Integration management |
| Topic 7: Security | 15% | - Audit and monitoring - Security governance and compliance - Data protection and retention policies |
Salesforce Certified Slack Administrator Sample Questions:
Question 1
You're a Slack admin reviewing an approval request for an app to be used in your organization.
You notice that a particular app requires permission to "Send messages as @bot." Which bot scope will need to be assigned to the app to grant the requested permission?
(Select the best answer.)
A. chathistory
B. chat:write
C. admin.apps:write
D. admin.conversations:read
Question 2
You're a Slack Org Admin, and your company recently acquired a new business unit. You must decide if you want to add your new teammates to your existing Slack workspaces, or create a new workspace in your Slack Enterprise Grid Org.
You know that this new business unit has strict security and compliance requirements that exceed the policies of your current workspaces. You also expect the new business unit to collaborate extensively with the rest of your company, so they need to feel connected.
What should you consider first when deciding if you need a new workspace?
(Select the best answer.)
A. The new business unit's app approval requirements.
B. The new business unit's preference to communicate in direct messages (DMs) and private channels to preserve confidentiality.
C. The number of multi-workspace channels you think the new business unit will need when collaborating across the org.
D. The data retention needs of the new business unit for files and messages.
Question 3
Moshi is a Workspace Owner on the Plus plan. John is leaving the company on Friday, and Moshi will be deactivating John's IdP account.
What does Moshi need to do to ensure that John won't have access to Slack?
A. Activate "Just-in-Time" de-activations to automatically remove John and any users who are inactive for more than 14 days.
B. Check that the IdP supports de-provisioning via SCIM and that the connector app is installed and configured correctly.
C. Change the email, and reset the password. Changing the email will end John's Slack session.
D. Deactivating the IdP account will automatically delete the Slack account that was bound to it via SSO.
Question 4
You are Workspace Admin of a small but fast-growing organization on Slack's Free plan.
You need to improve the security of logins and automate provisioning of Slack users to save time and expedite onboarding, while being mindful of costs.
Which Slack feature and plan will suit this need?
A. SAML single sign-on (SSO) and identity provider (IdP) groups on the Slack Business+ plan
B. Google Workspace single sign-on (SSO) and user groups on the Slack Pro plan
C. Mandatory SAML single sign-on (SSO) and identity provider (IdP) groups on Slack Enterprise Grid
D. Mandatory two-factor authentication (2FA) on the Slack Free plan
Question 5
You're an Org Owner on the Slack Enterprise Grid plan responsible for posting news for your entire organization to read. You want to limit posting permissions to admins only.
Sometimes the newsletters contain important action items, so it's important that everyone in your organization sees the message.
What is the best way to post your message?
(Select the best answer)
A. Send your newsletter to your team's channel and then copy/paste the link to your message to each team channel in your organization.
B. Send your newsletter to your organization's #general channel, and use the @channel notification.
C. Create a default org-wide channel called #announcements, and post your newsletter in this channel.
D. Send your newsletter in all of your department-specific channels to maximize visibility.
Solutions:
| Question 1 Answer: B | Question 2 Answer: D | Question 3 Answer: B | Question 4 Answer: A | Question 5 Answer: C |
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