SHRM SHRM-SCP : Senior Certified Professional (SHRM-SCP)

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SHRM SHRM-SCP Exam Syllabus Topics:

SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

1. How would you deliver the feedback to this employee?
You are a supervisor who manages a small team of three prof essionals. One in particular is a high performer with a great attitude. Unfortunately, he/she made a huge error on his/her most recent client report, which ended up costing the organization a significant amount of money. It is an error that you need to address with, but you don't want to dampen his/her spirits as he/she tends to be sensitive to negative feedback

A) Document the event in the details of his/her next performance review.
B) Explain the mistake and the impact it had on the company. Warn him/her that if it happens again, he/she might be disciplined.
C) Send an email with the details of the mistake to be less confrontational.
D) Remain neutral and state the facts of the mistake in the report. Ask for feedback on how to avoid these mistakes in the future.

2. What could be the biggest advantage of having a remote workforce from a human resource perspective?

A) No need for child care for remote employees
B) No commute for remote employees, resulting in fewer emissions for the environment
C) Better overall work-life balance for remote employees, resulting in higher morale and moresuccessful recruitment efforts
D) Lower overhead costs-less of the space and equipment required

3. A manager tells his employee that he will be demoted if he votes for the union. What are possible consequences if the employee reports the incident?

A) The National Labor Relations Board (NLRB) wm investigate the charge.
B) The NLRB will file a complaint on behalf of the employee.
C) There will be no consequences because the employer can demote, but not terminate, theemployee.
D) The union and employer will engage in mediation.

4. Which is the best approach to improve a benefit program's impact on employee retention?

A) Implementing new benefits based on benchmarks
B) Assessing benefit efficiency and cost-effectiveness
C) Increasing awareness of available benefits
D) Targeting benefits to the needs of specific groups

5. The HR team checks in with the different sales teams to gather feedback on implemented changes as a result of the expansion efforts. Although most teams give positive feedback, one team displays low employee morale. To find out more, the HR team conducts interviews with representatives from this team. They find out that the sales team manager of ten makes inappropriate comments and derogatory remarks about older employees. The HR business partner reports these findings to the head of sales. In their discussion, the head of sales urges the HR business partner to not upset the team manager because he has close relationships with major accounts that the company cannot afford to lose. What should the HR business partner do next?

A) Recommend hiring additional sales staff to decrease stress and pressure on the team.
B) Keep a close eye on the manager to see if further incidences occur.
C) Report the findings to the CEO, conduct an investigation, and take the necessary steps tostop the manager,s behavior.
D) Provide coaching and training to the manager to improve his communication andleadership style.

Solutions: