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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Competency 2: Quality Management | - Total Quality Management (TQM) - Cost of quality (prevention, appraisal, internal/external failure) - Malcolm Baldrige National Quality Award criteria - Quality management philosophies (Deming, Juran, Crosby) |
| Competency 5: Capacity Planning and Facility Layout | - Capacity planning strategies - Facility layout types (process, product, cellular, fixed-position) - Location analysis and decisions |
| Competency 1: Operations Management Fundamentals | - Product and service design - Operations strategy and competitive priorities - History and evolution of operations management |
| Competency 3: Process Improvement and Problem Solving | - Statistical Process Control (SPC) - Lean operations and waste elimination - Six Sigma methodology - Plan-Do-Study-Act (PDSA) cycle - Cause-and-effect diagrams (fishbone diagrams) |
| Competency 6: Production Planning and Scheduling | - Theory of Constraints (TOC) - Aggregate planning - Just-in-Time (JIT) and Kanban systems - Material Requirements Planning (MRP) - Master Production Schedule (MPS) |
| Competency 7: Forecasting | - Quantitative forecasting methods (moving averages, exponential smoothing) - Qualitative forecasting methods - Forecast accuracy measures |
| Competency 4: Supply Chain Management | - Logistics and distribution - Inventory management - Sourcing and procurement - Supply chain design and strategy |
WGU Operations Management (C215, VDC2) Sample Questions:
Question 1
What are two ways management can assist employees' focus in a just-in-time (JIT) processing environment?
Choose 2 answers
A. Develop an incentive system to reward workers for their efforts
B. Require workers to use free time to do quality control charting
C. Ensure that workers receive multifunctional training
D. Separate the cultures in the organization so there will be no conflicts
Question 2
Which two areas should managers consider in order to adapt to the business dynamics affecting their company?
Choose 2 answers
A. Their influence and leverage over suppliers
B. Their influence over future legislation and regulations
C. Their advertising costs
D. Their control over internal operations
Question 3
Why is it beneficial for an organization to designate employees to communicate alternative ways to complete a job in a methods analysis?
A. They are experts in their field.
B. They know how an operation has always been done with no need to change.
C. They may resist training on new machines.
D. They may have suggestions for improving the operation.
Question 4
Which total quality management (TQM) process consists of 13 published standards and guidelines?
A. ISO 9001
B. ISO 9000
C. ISO 9002
D. ISO 1400
Question 5
How do just-in-time (JIT) and lean systems add value?
A. By enhancing responsibility
B. By improving lighting
C. By increasing simplicity
D. By reducing waste
Solutions:
| Question 1 Answer: A,C | Question 2 Answer: A,D | Question 3 Answer: D | Question 4 Answer: B | Question 5 Answer: D |
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