PDF Version DemoWhat is Microsoft MB-910 Certification Exam
The Microsoft MB-910 exam is used to test the knowledge and skills of a candidate. It is an entry-level certification. The exam covers subjects such as data structures, variables, operators, output parameters, loops, and branching statements, arrays and records, data typing and conversions, and many other topics which are all included in Microsoft MB-910 Dumps. Candidates are required to have foundational programming knowledge before sitting for this exam. This certification serves as an introduction to computer science topics including networks, databases, and VB6 tools from Microsoft. Candidates who pass this exam are able to work in the IT field. This certification is for individuals who are interested in working as a programmer or developer using Microsoft tools.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
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Cost of Microsoft MB-910 Certification Exam
The cost is approximately 75 USD for members and 130 USD for non-members
Microsoft MB-910 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Describe Dynamics 365 Customer Service | 20-25% | - SLA and routing rules - Case management lifecycle - Unified service desk and channels - Knowledge base and entitlements - Key components and use cases |
| Topic 2: Describe Dynamics 365 Field Service | 15-20% | - Core features and scheduling capabilities - Work order lifecycle and resource management - Mobile app and offline functionality - Inventory and asset management |
| Topic 3: Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Integration with Copilot - Lead generation and qualification - Capabilities and use cases - Marketing forms, pages, and segments - Email marketing and customer journeys - Event management features |
| Topic 4: Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Overview of Copilot in customer engagement - Common features and navigation - Data management and reporting basics - Integration with Microsoft Power Platform - Security and access control |
| Topic 5: Describe Dynamics 365 Sales | 20-25% | - Lead and opportunity management processes - Product catalog, price lists, and unit groups - Business process flows - Sales accelerators and forecasting - Quote, order, and invoice lifecycle - Core capabilities and business scenarios |
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