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IBM M2040-642 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: IBM Collaboration Platforms | - IBM Connections capabilities and use cases - IBM Sametime and real-time collaboration tools |
| Topic 2: IBM Social Business and Collaboration Overview | - IBM Social Software portfolio positioning - Concepts of social business transformation |
| Topic 3: Solution Mapping and Customer Scenarios | - Industry-specific use cases and adoption scenarios - Mapping solutions to customer requirements |
| Topic 4: Licensing, Packaging, and Deployment | - Deployment options and enterprise integration - IBM Social Software licensing models |
| Topic 5: Competitive Positioning | - IBM strengths in enterprise social networking - Differentiation from competing collaboration platforms |
| Topic 6: Sales Strategy and Value Proposition | - Customer pain points and business drivers - Value-based selling of social software solutions |
IBM ICS Social Software Sales Mastery Test v2 Sample Questions:
Question #1
What is another characteristic of a Social Business other than being engaging and nimble?
A. Technically strong
B. Has a strong presence in the Internet
C. Informal
D. Transparent
Question #2
What feature allows groups to have one site to come together and share common files, links and posts in the IBM Connections product?
A. Blogs
B. Communities
C. Wikis
D. Forums
Question #3
Successful Social Businesses use which tool to be more nimble in discovering trends, predicting outcomes, and providing insight into consumer behavior patterns?
A. eCommerce checkout carts
B. Telemarketing surveys
C. Online Forms
D. Social Analytics
Question #4
What is one best practice that is very successful in delivering the Social Business message to a customer?
A. Make sure you are well dressed.
B. Add personal stories about how you use these social software features successfully in your job.
C. Distribute printouts of analysts' reports to every person in the room.
D. Have a lengthy technical discussion about each feature and its capabilities.
Question #5
Which IBM product provides an easy-to-set-up team-based content-sharing solution that is a quick first step along the road to a Social Business?
A. IBM FileNet
B. IBM Lotus Quickr
C. IBM Lotus Protector
D. IBM Lotus Symphony
Solutions:
| Question #1 Correct Answer: D | Question #2 Correct Answer: B | Question #3 Correct Answer: D | Question #4 Correct Answer: B | Question #5 Correct Answer: D |
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