HP HP2-H28 : Selling HP Printing and Computing Services

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HP Selling HP Printing and Computing Services Sample Questions:

1. What is an effect of adding services to hardware deals?

A) services selling has little effect on hardware deals
B) decreases profit
C) increases complexity of the offer
D) increases deal size

2. For Consumers, which HP non-repair related service offers a user advisory support helpdesk?

A) HP Smart Fix
B) HP HelpMe
C) HP CallMe
D) HP Smart Friend

3. Which type of value added service would you sell to a company that wants to ensure that their LaserJet printers are always up and running with consistently high print quality?

A) Preventative Maintenance Kit Replacement
B) Accidental Damage Protection
C) Toner and Rollers Uptime Kit Replacement
D) Quick Page Service

4. Which service protects from drops, spills, surges, and other mishaps?

A) Accidental Dammage Protection
B) Keep Safe
C) Defective Media Retention
D) Remote Delete

5. Why is HP Printing and Computing Sales specialization important for partners?

A) Partners selling HP hardware will be able to deliver their own branded services.
B) Partners start accumulating rebates with their first services sale.
C) Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware
D) Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.

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