HP HP2-H08 : Servicing HP Desktops , Workstations , and Notebooks

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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. A customer has reported a potential safety issue with their HP computer. What should you do?

A) Confirm warranty coverage.
B) Escalate to HP for further investigation.
C) Try to duplicate the problem.
D) Repair the computer.

2. A customer's Windows XP computer stops responding during startup. How can you isolate the cause with minimal impact to the customer?

A) Enable boot logging.
B) Replace the hard drive.
C) Analyze the win.ini file.
D) Restore the factory image.

3. A user reports that her desktop displays the incorrect time whenever she boots the machine. After you replace the CMOS battery, what else must you do? (Select two.)

A) Reset the system time.
B) Reinstall the operating system.
C) Replace the system board.
D) Restore the BIOS to the correct settings.
E) Flash the system BIOS.

4. What is the maximum recommended distance between two devices when communicating using Bluetooth?

A) 15 meters (50 feet)
B) 20 meters (65 feet)
C) 5 meters (15 feet)
D) 10 meters (30 feet)

5. A computer does not boot from a bootable USB storage device, although the computer can access the files on the storage device in Windows Explorer. What is the cause of this?

A) Incorrect USB drivers are installed.
B) An incorrect boot order is set in the BIOS.
C) The USB port is defective.
D) The device is locked from user access.

Solutions: