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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Order Management | 26% | - Service Order Assignment and Routing - Service Order Scheduling and Planning - Service Order Status Management - Service Order Creation and Processing |
| Topic 2: Mobile Application | 20% | - Real-Time Communication - Offline Capabilities - Mobile Checkout and Time Tracking - Field Service Mobile App Features |
| Topic 3: Service Reporting and Analytics | 16% | - Custom Report Generation - Service Performance Metrics - Reports and Dashboards - KPI Monitoring and Analysis |
| Topic 4: Resource Management | 22% | - Workforce Planning and Forecasting - Travel and Route Optimization - Skill-Based Matching - Technician Management |
| Topic 5: Configuration and Integration | 16% | - Third-Party System Integration - API and Web Services - SAP FSM System Configuration - Integration with SAP ERP and CRM |
SAP Certified - SAP Field Service Management Sample Questions:
Question #1
What is the main tool in SAP Field Service Management for dispatchers?
Choose the correct answer.
A. Tool reservation
B. Partner Portal
C. Planning board
D. Smartforms
Question #2
To test a business rule you use the 'Validation' function, and the 'Manual Execution' function in a test environment.
Choose the correct answer.
A. True
B. False
Question #3
Customer use self-service through the portal and the chat assistant.
Choose the correct answer.
A. True
B. False
Question #4
Which are the most commonly used integration platforms for SAP Field Service Management?
There are two correct answers.
A. FSM Cloud Connector by Proaxia
B. SAP Integration Suite / SAP Business Technology Platform
C. SAP FSM Business Rules
Question #5
Select some of the Application Programming Interfaces (APIs) that offer access to the data and functionalities of Field Service Management from external systems.
There are four correct answers.
A. Mobile API
B. Data API
C. Service API
D. Appointment Booking API
E. Query API
Solutions:
| Question #1 Correct Answer: C | Question #2 Correct Answer: A | Question #3 Correct Answer: A | Question #4 Correct Answer: A,B | Question #5 Correct Answer: B,C,D,E |
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