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SAP C_C4HCX Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAP Sales Cloud & Service Cloud | - Customer service management processes - Sales process automation and CRM capabilities - Omnichannel engagement scenarios |
| Topic 2: Integration and Extensibility | - Extensibility options in SAP CX solutions - SAP Integration Suite concepts - API management and event-driven architecture |
| Topic 3: SAP Marketing Cloud | - Campaign management and orchestration - Customer data and segmentation - Personalization and journey orchestration |
| Topic 4: SAP Commerce Cloud | - Extension and integration mechanisms - Product content and catalog management - Storefront and personalization concepts |
| Topic 5: Security and Identity Management | - Authentication and authorization concepts - Data protection and compliance in CX solutions |
| Topic 6: SAP Customer Experience Architecture | - SAP CX solution integration landscape - End-to-end CX architecture principles - Composable enterprise and CX strategy |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
1. You are about to perform a deployment in SAP Commerce Cloud Portal.
Before proceeding, which elements must you set values for?
Note: There are 3 correct answers to this question.
A) Restore Mode
B) Target Environment
C) Platform Update Mode
D) Deployment Mode
E) Source Data
2. Which of the following are key features of SAP Customer Identity and Access Management for B2B solutions exclusively?
Note: There are 3 correct answers to this question.
A) Policy-based access control
B) Access management
C) Delegated administration
D) Organizational management
E) Identity management
3. Which of the following definitions describes an extension in SAP Commerce Cloud?
A) It is an encapsulated functionality that can contain business logic, type definitions, a Web application, and back office configuration.
B) It is a side-by-side app integrated within the SAP Commerce Cloud core component.
C) It is a prepackaged integration setup that enables SAP Commerce Cloud to integrate with other tools.
D) It is a personalization option that enhances the SAP Commerce Cloud standard logic.
4. In SAP Customer Data Platform, what are the two main options for passing the purpose of processing incoming customer data, and how are they fundamentally different?
Note: There are 2 correct answers to this question.
A) Dynamic: The processing purpose is part of the incoming event's data model sent from the source application and mapped to the data privacy processing purpose section.
B) Predictive: The processing purpose is guessed, based on historical data patterns and inferred from past events.
C) Manual: The processing purpose is manually added to the customer profile by an administrator.
D) Static: The processing purpose is an implicit and predefined legal reason and is inferred from the event type whenever ingested.
5. Which of the following can you use to explore released APIs?
A) SAP Business Accelerator Hub
B) SAP Application Interface Framework
C) SAP Integration Suite
Solutions:
| Question # 1 Answer: B,C,D | Question # 2 Answer: A,C,D | Question # 3 Answer: A | Question # 4 Answer: A,D | Question # 5 Answer: A |


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