IBM C2090-045 : IBM Information Management Front End Tools and Processes

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IBM Information Management Front End Tools and Processes Sample Questions:

1. Where can IBM Flashes be found for any software product?

A) in RETAIN
B) on the Extreme Leverage webpage
C) inCCWIN
D) on the product support page

2. What should be done to ensure good communication inside the Front End teams and for Front End to Back End communications?

A) Before transferring a PMR to the Back Endalways check with your development contact, whether it is ok.
B) Make sure that Bluepages is always up to date with current contact information.
C) Make sure, all people have your mobile phone number, to contact you any time.
D) As soon as you are in the office, make sure that you tell everyone you are available now.

3. Which actions can customers perform using the Electronic Service Request tool?

A) open, requeue and close their PMRs
B) open and escalate their PMRs
C) open, update or search for their PMRs
D) open and close their PMRs

4. If the OneTeam format alter is 1654 for your geography. What would be the command to report FA 1654 on a PMR managed by RETAIN?

A) type p;1654
B) typefa 1654
C) type format alter and insert1654
D) type fa and fill in the format alter number with 1654

Solutions: