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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
1. What is one aspect of the environment that is important for sizing an IT service management solution?
A) quantity of people involved in the service management processes
B) types of security protocols in use
C) IT processes in use
D) IT staff certifications
2. What two types of information are provided by IBM Tivoli Application Dependency Discovery Manager to IBM SmartCloud Control Desk? (Choose two.)
A) Classification Items Hierarchy
B) Configuration Items
C) Configuration Items Types
D) Asset types
E) Classification Items Relationships
3. Which function supports a customer who would like to have a predefined work plan for repetitive maintenance work?
A) Tasks List
B) Job List
C) Job Plans
D) Tasks Plan
4. A customer is planning to implement IBM SmartCloud Control Desk to automate incident and problem management processes. The solution will be offered as a service to external customers and they want to negotiate individual terms, conditions, and service prices with each company as well as provide monthly billing. What does the customer have to purchase in order to implement this solution?
A) IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Internal Service Providers licenses
B) IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Managed Service Providers licenses
C) IBM SmartCloud Control Desk for Internal Service Providers licenses
D) IBM SmartCloud Control Desk for Managed Service Providers licenses
5. What is the goal of service asset and configuration management?
A) To implement ITIL practices across the entire organization
B) To correlate IT services and different IT components needed to deliver them
C) To define and track the accounting process of the assets
D) To build a service model according to ITIL best practices
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B,C | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: B |
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