Cisco 840-423 : Executing Cisco Advanced Business Value Analysis and Design Techniques

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Cisco Executing Cisco Advanced Business Value Analysis and Design Techniques Sample Questions:

1. Which option is a nonfinancial impact?

A) improved brand image and reputation, as reflected in an informal set of interviews by someone writing an industry blog
B) number of new sales wins due to improved collaboration
C) retirement of servers previously used for capacity spikes
D) percentage reduction in attrition (resignations) among customer service reps due to improved tools

2. Which step is important when you define pain points for a multidepartment business initiative?

A) Ask each department to rate their priorities on a 1-10 scale of importance.
B) Avoid using customer estimates of benefits since the departments are likely overstating value and competing for funding.
C) Use a survey to gain feedback on service-level expectations for network infrastructure.
D) Prioritize needs and opportunities across the full scope of the departments.

3. Which statement describes why it is important to separate major from minor problems in getting expected benefits?

A) Minor problems usually affect more people.
B) This information is used for system status reporting.
C) Major problems are always harder to fix.
D) An accurate breakdown allows for putting resource on items with high impact.

4. Which statement about assumptions that are defined when you create the business case is true?

A) They should be validated only with the IT representatives, not with business unit personnel.
B) They are defined to reduce the risk that the customer is unhappy with solution benefits.
C) They reflect best case situations for obtaining the highest level of benefit.
D) They should reflect factors or activities that are not yet known, but require some estimate or basis to develop a credible business case.

5. Which options describes a main objective for identifying Cisco Architectures and Smart Solutions early in the sales process?

A) to give the account team the most elapsed time for closing a sale with the customer
B) to provide a baseline for the solutions design activities, and to leverage proven offerings in the Cisco portfolio
C) to keep the opportunity more focused on standard solutions vs. needing to design out custom or account-specific capabilities
D) to influence the customer's requirements so that they fit the Cisco solutions portfolio

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