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Cisco 820-605 Exam Certification Details:
| Exam Registration | PEARSON VUE |
| Duration | 120 minutes |
| Passing Score | Variable (750-850 / 1000 Approx.) |
| Recommended Training | Cisco Customer Success Manager (DTCSM) v2.1 |
| Number of Questions | 55-65 |
| Exam Code | 820-605 CSM |
| Exam Price | $250 USD |
| Sample Questions | Cisco 820-605 Sample Questions |
| Exam Name | Cisco Customer Success Manager |
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Cisco 820-605 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Renewals and Expansion | 15% | - Renewal strategies and processes - Identifying expansion opportunities - Driving customer loyalty and growth |
| Topic 2: Success Plan Creation | 25% | - Customer journey mapping - Success planning and goal setting - Stakeholder engagement and alignment |
| Topic 3: Barrier Management | 25% | - Identifying adoption barriers - Overcoming resistance and technical hurdles - Developing barrier removal strategies |
| Topic 4: Customer Success Industry Knowledge | 15% | - Customer Success trends and market dynamics - Value realization and business outcomes - Customer lifecycle management |
| Topic 5: Customer Success Management | 20% | - Continuous value orchestration - Usage data interpretation and analysis - Customer engagement and relationship building |


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