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- Administer a dial plan, feature-related system parameters, hunt groups, agents, announcements, and music souces.
- Create and test call vectors.
- Describe the Avaya Aura Call Center Elite features of the Avaya Aura Communication Manager.
- Review primary call center components, concepts, and terms.
- Demonstrate how to perform an initial call center configuration.
- Describe Avaya's call center applications used with Avaya Aura Call Center Elite.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21554
Certification Path
The Avaya Aura Call Center Elite and Call Center Elite Multichannel Support certification path includes only one 7491X certification exam.
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Avaya Aura Call Center Elite and Call Center Elite Multichannel Support 7491X Exam
Avaya Aura Call Center Elite and Call Center Elite Multichannel Support 7491X Exam validates the ability to identify how alternate routing to multiple call centers can benefit customers and describe the purpose of enhanced core vectoring features and commands. It also tests your ability to describe how to install and troubleshoot the Prerequisites for Avaya Aura Call Center Elite Multichannel and evaluate Avaya Aura Call Center Elite Multichannel Alarm and Notification. Call Center Manager and Call Center Management System Expert hold or pursue this certification and you can expect the same job role after completion of this certification.
Avaya 7491X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Call Routing and Queue Management | - Routing strategies and logic
|
| Multichannel Contact Handling | - Omnichannel interaction handling
|
| Administration and Configuration | - System configuration fundamentals
|
| Agent and Supervisor Functionality | - Agent desktop operations
|
| Call Center Elite Architecture and Components | - Core Avaya Aura Call Center Elite architecture overview
|
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