Cisco 642-427 : Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0)

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Cisco 642-427 Exam Syllabus Topics:

Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:

1. If after observing the results of your action plan, the problem still remains, at what point should you restart the troubleshooting process?

A) Gather Facts
B) Implement Action Plan
C) Create Action Plan
D) Consider the Possibilities
E) Document Facts
F) Observe Results
G) Problem Resolved
H) Define the Problem

2. When users in headquarters are put on hold, they can hear MOH. However, when users in the branch office over the WAN link are put on hold, they cannot hear MOH. The Cisco Unified Communications Manager cluster is located in headquarters.
Which solution is most effective to restore MOH to branch users?

A) Put branch user phones in the same MRGL as the headquarters phones.
B) Put branch user phones in a different MRG than the headquarters phones to optimize WAN utilization.
C) Put branch user phones in the same MRG as the headquarters phones.
D) Put branch user phones in a different MRGL than the headquarters phones to optimize WAN utilization.

3. Refer to the exhibits.



Examining the SDI trace shows that extension 2001 was configured with both a device and a line CSS. A can is placed to 00014087071222. Which statement about the call is true?

A) The call will be blocked because the blkJntLPt partition appears in the combined CSS.
B) It is not possible to tell because furthertrace analysis is required
C) The call will work because the PSTN__Pt partition appears before the blk_intl_Pt partition.
D) The call will not work because the blk_intl_Pt partition appears first in the combined CSS.
E) The call will work because the blk_intl_Pt partition appears last in the combined CSS.

4. As a voice administrator, you have received reports on issues with call dropping and call failures over a period of time. While troubleshooting, you find that there is a Code Yellow alert due to high CPU usage. You collect the logs that are shown below from the CLI of Cisco Unified Communications Manager.
Nov5 05:12:15, cm01, Error, Cisco CallManager, ccm: 147897: Nov
05 05:12:15.268 UTC. %CCM_CALLMANAGER-CALLMANAGER-3-CodeYellowExit:
CodeYellowExit Expected Average Delay:0 Entry Latency:20 Exit Latency:8
Sample Size:10Time Spent in Code Yellow:2 Number of Calls Rejected Due to
Call Throttling:60 Total Code Yellow Exit:14 High Priority Queue Depth:0
Normal Priority Queue Depth:5 Low Priority Queue Depth:4 Cluster ID:StandAloneCluster Node ID:cms01, 3653
From these logs, what does "Time Spent in Code Yellow" indicate?

A) The server needs a reboot within 2 hours.
B) The server stayed in a Code Yellow state for 2 minutes.
C) The server stayed in a Code Yellow state for 2 seconds.
D) There is a call failure and, as a result, one call is rejected every 2 milliseconds.
E) The server stayed in a Code Yellow state for 2 milliseconds.
F) A critical overload condition exists that may impact phone registration after 2 hours of this alert.

5. Refer to the exhibit.



An intercluster call was placed from extension 2001 to 3001. The SDI trace was taken from the calling cluster. Which type of SIP call was initiated?

A) Delayed Offer with Early Media
B) Early Offer with Early Media
C) Early Media
D) Early Offer
E) Delayed Offer

Solutions: