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Avaya Workforce Engagement Support Certified Sample Questions:
1. In an Avaya Contact Recorder Advenced (ACRA) solution, what are the three VoIP delivery recording types?
(Choose three)
A) VoIP Gateway Recording
B) Station-Side (Interception)
C) DMS
D) DMCC
E) SIPREC
2. Which two are examples of server role? (Choose two)
A) Recorder Integration Service
B) Framework Integration Service
C) Avaya Contact Recorder
D) Enterprise Manager
3. Which three statements are true about SQL Server Reporting Service (SSRS) requeriment to support reporting in both new and upgraded systems? (choose three)
A) It is required for System logging reports
B) It is required for Workforce Management (WFM) reports.
C) It is required for Forecasting and Scheduling Reports
D) It is required for Customer Feedback reports
E) It is required for Scorecards Reports
4. Which two statements about Enterprise Manager (EM) features are true? (Choose two)
A) It eliminates duplicate configuration if shares data
B) It allows application-level functionality configuration
C) It is browser-based interface
D) User access is through the system Management desktop applications
5. The technician is configuring the voice recording solution
What is the first step to properly setting up the voice recording in an Avaya Contact Recorder Advanced (ACRA) environment
A) Create a Member Group
B) Create a phone Data Source
C) Set up recording Environtment
D) Create Phones and Extensions
Solutions:
| Question # 1 Answer: A,D,E | Question # 2 Answer: A,C | Question # 3 Answer: B,D,E | Question # 4 Answer: B,C | Question # 5 Answer: B |
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