Avaya 3303 : Avaya Proactive Contact Implementation and Maintenance Exam

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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system supervisor wants to schedule an Analyst Job Performance report to be run at 10:00 PM every evening, after dialing is finished.
Which steps should be performed to do this?

A) Open Analyst, then click on Scheduler.
B) Open Analyst, then click on PC Analysis.
C) Call support to have the cron file revised.
D) Click on the Start menu, then click on Control Panel, then click on Scheduled Tasks.
E) Open Editor, then click on Scheduler.

2. A business is using inbound on an Avaya Proactive Contact (APC. system and wants to collect inbound Automatic Number Identification/Dialed Number Identification Service (ANI/DNIS). They have standard T1s/E1s/J1s.Which card must be installed and configured on one processor of a Digital Signal Processor - 2 (DSP2) to collect these digits?

A) Enhanced DTMF Receiver Card (EDRC.
B) Enhanced Call Progress Analyzer (ECPA)
C) Digital Dialer Card (DDC.
D) Enhanced Digital Tone Generator (EDTG)

3. A system is logging errors on a porter process during every reboot/restart of Proactive Contact. Which two parameters, if mismatched, would cause this? (Choose two.)

A) H specified ports configuredindgswitch.cfg
B) N specified ports configured in dgswitch.cfg
C) MAXHIDSLOTS in master, cfg
D) OPERATORS in master, cfg
E) PORTSinmaster, cfg

4. Which three should you verify if a network connection error is suspected between the Avaya Proactive Contact 5.X server and the PG230RM? (Choose three.)

A) Verify that there are four swif_dg processes running on the Avaya Proactive Contact server.
B) Run lanscan and landiag and look for collisions and other errors on the internal network (lan0).
C) Verify that SWITCHTYPE is set to DIGITAL in /opt/avaya/pds/etc/master.cfg on the Avaya Proactive Contact server.
D) Verify you have an active flashing LED light on the front of the ENBC card indicating LAN activity.
E) Verify the name (switch1) and IP address for the PG230RM matches between the /etc/hosts onthe AvayaProactiveContact server and in the Network Configuration page on the PG230RM (under the Current Internet Address).

5. The Proactive Contact is unable to be reached from workstations on the customer LAN. However, the administrator console is able to see all of the Proactive Contact components.
Which command is used to verify that the link to the customer LAN is running?

A) vmstat
B) netstat
C) getvar
D) sadc

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